What We Do
Five core services, one operational standard: trained agents, documented processes, SLA-backed delivery contracted through 360 Logistics and Accommodations LLC, and reporting you never have to chase.
Your customers call when something matters to them. Our agents handle inquiries, complaints and service requests as an extension of your team, and we measure them on whether the issue actually gets resolved, not on how fast they can end the call.
Service detailsOutbound works when it is disciplined. That means a clean list, a tested script and agents who listen before they pitch. Every campaign runs against clear targets, and the results we report can be checked against call recordings.
Service detailsWe recruit, vet, train and manage dedicated teams for your account. Team leads and quality assurance are part of the structure rather than extras on the invoice. Scale up for peak season and back down after it.
Service detailsWe manage voice, email, live chat and messaging in one place, so the agent who picks up a conversation can see what happened in the last one. Your customers never have to repeat their story because they switched channels.
Service detailsYou should never have to ask how your customer operation is performing. Every engagement with 360 Logistics and Accommodations LLC includes scheduled reporting against the KPIs we agree at the start, plus a standing review where we walk through the numbers and what we are changing.
Service detailsMost clients combine two or more. Tell us your situation and we will design the mix with you, no obligation.